Note: This is a non-enterprise Service Level Statement. Enterprise-grade SLAs are available on higher tiers.
Availability
- Target uptime: 99% monthly.
- Planned maintenance may occur with notice.
Support
- Email support during business hours.
- Priority given to service-affecting issues.
Incident Response
- Outages investigated promptly.
- Status updates provided until resolved.
Backups
Data backed up daily and stored securely.
Limitations
This is not a formal SLA; enterprise-grade SLAs available on higher tiers.